Managing the
Sales Team:
Stage 1

HOME:

Back to list of Training Courses:

go to Stage 2

See public course dates
Feb-Jun
or
Jul-Dec

Brookfield's
Motivational Factors for Adult Learning:

Participation in learning is Voluntary

Facilitation is Collaborative

Needs to be dynamic with much Activity

Should cause a spirit of Critical Reflection

The objective is self-directed and empowered people

"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"

Communication
Leadership
Recruiting/Interviewing
Motivation
Goal-setting
Disciplinary/PG's

Learning Objective:
To learn and practice the skills required to create, lead, & motivate a productive team of sales  people, within a customer service, 'developing the individual' focus.

Target Audience:
Senior salespeople, sales supervisors, new managers, or as a modern refresher  for existing managers.

Senior salespeople, sales supervisors, new managers, or as a modern refresher  for existing managers.

Content:
Communication refresher, listening skills, sourcing new staff, behavioural interviewing  techniques, documentation, modern Leadership skills, the how & why of motivation, goal-setting,  disciplinary and termination procedures, avoiding personal grievances.

Please see stage two content


Length: Two full days.
Format: Workgroup interactive, team role-plays
Maximum number Participants/facilitator: 15

© 1993-2004 Staff Training Associates Ltd
(Except where otherwise indicated)
Revised and updated 2004

Page updated 1st August 2004

Back to list of Training Courses:

HOME: