Dealing with Conflict & Aggression

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Brookfield's
Motivational Factors for Adult Learning:

Participation in learning is Voluntary

Facilitation is Collaborative

Needs to be dynamic with much Activity

Should cause a spirit of Critical Reflection

The objective is self-directed and empowered people

"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"

Communication

Assertiveness

Learning Objective:

To understand and be able to use the skills of communication that help prevent conflict arising in situations where discussion may result in an argument, and to understand and use skills to resolve conflict.

Target Audience:

Any person who is required to deal with others in situations that have the potential for dispute or disagreement.

Content:

The verbal and written elements of communication are covered in a practical exercise - often the start of conflict and aggression is caused through misunderstandings. Questioning and listening techniques. Conflict - five conflict handling modes. Participants complete a questionnaire to identify their own individual reactions to conflict. Dealing with aggression - an explicit video is used that demonstrates the various types of aggressive behaviour and how it is managed. This is related and adapted to participants own situations and how they can apply the techniques learned. How people can assert themselves is provided through two methods - DESC, and the 6 steps of how to ‘say what you want’.

Practical exercises and practice sessions throughout

Length: One or two full days (in-house)

Format: Workgroup interactive
Optimum number Participants/facilitator: 16

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(Except where otherwise indicated)
Revised and updated 2004

Page updated 1st August 2004

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