The People Skills of...
Debt
Recovery
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public course dates
Feb-Jun
or
Jul-Dec
Brookfield's
Motivational Factors for Adult Learning:
Participation in learning is Voluntary
Self-worth is recognisedFacilitation is Collaborative
Needs to be dynamic with much Activity
Should cause a spirit of Critical Reflection
The objective is self-directed and empowered people
"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"
Attitude
Before Making the Call
Documentation
Communication Skills
Conflict Resolution
Stress Management
Learning Objective:
Learn the People Skills associated with successful Debt Recovery.
Target Audience:
Staff members, Managers and owners who are responsible for Debt Collection.
Content:
Knowing your client, what your Attitude should be, what procedures and paper work should be in place before allowing Credit
Sales. Communication skills, procedures to be used when making
Phone calls, how to keep good records and documents to allow your Collection
Agency (or you) the best chance of success if you proceed to legal means,
how to minimise and manage conflict, and simple Stress Management.
A practical video will be shown reinforcing the main points of the programme.
Length: One full day
Format: Workgroup interactive
Maximum number Participants/facilitator: 15
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1993-2004 Staff Training Associates Ltd
(Except where otherwise indicated)
Revised and updated 2004
Page updated 2nd December 2004