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Read Unit Standard 8085

See public course dates
Feb-Jun
or
Jul-Dec

Brookfield's
Motivational Factors for Adult Learning:

Participation in learning is Voluntary

Facilitation is Collaborative

Needs to be dynamic with much Activity

Should cause a spirit of Critical Reflection

The objective is self-directed and empowered people

"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"

Concepts & Principles of Quality

Supply Chain Relationships

Responsibility for Quality Management

Principles of Quality Systems

Principles of Quality Improvement

Learning Objective:
Achieve Unit Standard 8085

“People credited with this unit standard are able to: explain fundamental concepts and principles of quality; explain principles of supply chain relationships; explain principles of responsibility for the management of quality; identify principles of quality management systems; and identify principles of quality improvement.”

Target Audience:
Team Leaders, Managers, QA/QC team members

Content:
Link between Quality, Customers and you. Why do people buy? Definitions: What is Quality? Quality characteristics (Juran), Approaches to defining Quality (Crosby, Juran, NZS9004:1987). Quality and Grade, elements of Quality – design, conformance, performance. Conformance to requirements and fitness for purpose. Quality Loop (Groocock) Vs Quality Spiral (Juran), 7 steps to quality control. Control Loops. Difference between Quality Assurance & Quality Control.

TQM, QM, QA, QC – how they fit together

Focus on Process or Focus on Product/Service – which is best?

Supply chain relationships.

Deming Cycle: Plan-Do-Check-Act, Quality relative to Productivity. Kaizen – how East differs from West, comparison of Innovation and Improvement.

Quality Systems, definitions, merits, pitfalls.

Comparing ISO9000, QS9000, AQAP, TQM

Documentation – creation, distribution, storage, change. Difference between Documentation and Records.

Responsibilities – what role should Management play, and what do workers need? Sharing Authority and Responsibility, team dynamics.

Length: One full day, followed by Assessment

Format: Workgroup interactive
Optimum number Participants/facilitator: 18

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(Except where otherwise indicated)
Revised and updated 2004

Page updated 1st August 2004

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